Product Recall Information

CultureFly, in coordination with the Consumer Safety Product Commission (CPSC), is conducting a voluntary recall of the L.O.L. Surprise! Fall 2021 Box Dress-Up Pin and L.O.L. Surprise! Fall 2021 Box Hoodie Dress, and providing a refund based on the MSRP.



L.O.L. Surprise! Fall 2021 Box Dress-Up Pin  

 

L.O.L. Surprise! Fall 2021 Box Hoodie Dress  

 

L.O.L. Surprise! Fall 2021 Box Dress-Up Pin is a large magnetic dress up pin that came in the Fall 2021 L.O.L. Surprise! box. It has magnetic clothing items that can be attached to the pin.

L.O.L. Surprise! Fall 2021 Box Hoodie Dress is hoodie dress with a skeleton pattern on the front, skull pattern on the hood, and 'Sleepy Bones' design on the back, that came in the Fall 2021 L.O.L. Surprise! box.

The batch number identifying the recalled product (#C42SBHQ22201) is located on the bottom of the L.O.L. Surprise! Fall 2021 shipping box.

 

MSRP: About $2 (total box value was about $38)

The batch number identifying the recalled product (#C42SBHQ22201) is located on the bottom of the L.O.L. Surprise! Fall 2021 shipping box.

 

MSRP: About $10 (total box value was about $38)

 

Hazard: Potential choking hazard.

 

Remedy: Consumers should immediately stop using the recalled product and complete the form below to obtain a refund.

 

Incidents/Injuries: None reported.

 

Sold at: L.O.L. Surprise! Box, online at www.thelolsurprisebox.com by subscription beginning August 2021 through October 2021.

 

Hazard: Potential burn hazard.

 

Remedy: Consumers should immediately stop using the recalled product and complete the form below to obtain a refund.

 

Incidents/Injuries: None reported.

 

Sold at: L.O.L. Surprise! Box, online at www.thelolsurprisebox.com by subscription beginning August 2021 through October 2021.


PROCEDURE

1. Immediately discontinue use of the product and place the product (including any separate pieces) in a box large enough that it can be sealed.

2. Contact us by email at contact@thelolsurprisebox.com and include the following information:
    • First Name & Last Name
    • Shipping Address
    • Email Address associated with your L.O.L Surprise! Box account

3. You will receive an email confirmation with a FedEx return shipping label within 10 business days (two weeks). Please make a note of the FedEx Tracking Number, as it will allow you to document your return and to confirm when we have received the return.

4. Print the label and affix the label to the outside of the box containing the products.

5. Drop off the package at any facility where FedEx picks up.

6. Please allow 4-6 weeks for your refund check to arrive.


    REFUND AMOUNTS

    We will refund the MSRP of the product you are returning. In order to receive this refund, the full product must be included in the return package.