Season Box | Apparel Size & Address Change |
Billing Dates* | Shipping Dates* | |
Spring Box | Must be made before March 1st | Billed on March 2nd |
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Summer Box | Must be made before May 24th | Billed May 25th | Ships by July | |
Fall Box | Must be made before September 13th | Billed on September 14th | Ships October | |
Winter Box | Must be made before October 26th | Billed the week of October 27th | Ships December |
*Dates are subject to change. Subscribers will be notified of any changes.
The L.O.L. Surprise! Box is an officially licensed subscription box service that is delivered to your door every season. Inside the box, you'll find awesome apparel, accessories, and L.O.L. Surprise! crafts you can’t get anywhere else!
The L.O.L. Surprise! Box is built by CultureFly, an official licensee of L.O.L. Surprise! and MGA Entertainment.
Nope! These items aren’t available in stores. They are all exclusive, premium items made by us specifically for these boxes! If you want them, you'll have to subscribe!
We offer a quarterly plan that is set auto-renew, so you never miss a box.
Quarterly Plan = costs $38.00 plus shipping, you will be billed a month before your box ships.
We also offer a One-Time purchase option that is $42.00 plus shipping. You will not be renewed for this.
Yes! Not sure if you want to sign your B.B. up for the subscription right away and want them to try out the box? Sign them up for our one-time option so they can get the current box. You can always come back and sign up for the subscription plans so you don't miss out on future boxes. Signing up for a subscription plan is the better deal!
Yes. We offer a one-time box option that you can send to someone as a gift. This is separate from the subscription and will only ship them the current box available. To get a box set up, you can create a new account with a new username and password for the recipient.
If you would like to gift someone a quarterly subscription, follow the same instructions stated above.
If the box does not ship on exact the date you need it by, use this gift receipt to let them know it's on the way.
Some boxes will contain amazing L.O.L. Surprise! apparel. We ask for your size at signup to make sure we have your shirt size on file! All sizes are kids unisex.
Boxes may come with tees, long sleeves, jackets, or hoodies, so please be mindful when you choose your size. We do offer a peek at the apparel (without spoiling it!) on the box page.
Once a box sells out, it is no longer available to purchase on our site. That's what makes each quarter's box so exclusive!
Each item is made for the box it comes in and we do not sell them outside of the box. If you want that item, you will need to sign up for a box.
If you are new to the L.O.L. Surprise! Box, you will need to only enter your email address on the checkout page. You will receive an email asking you to activate your account. This will help you manage your subscription. If you do not activate your account, you will be unable to edit your subscription.
If you are a returning customer, there is no need to log in. As long as you use the same email at checkout that you have on your existing account, you are all good to go with your purchase.
If you have any questions or need assistance, please email our customer service at contact@thelolsurprisebox.com.
We ship to all 50 States in the US, plus the following Countries: Australia, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hungary, Hong Kong, Ireland, Israel, Italy, Japan, Latvia, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland and the UK.
The L.O.L. Surprise! Box is a subscription service. You will receive a new box seasonally.
The L.O.L. Surprise! Box ships on a quarterly schedule, every 3-4 months.
***Please refer to the Important Dates chart above for more information.***
Our boxes will ship anywhere in the USA for a flat rate of $9.
International customers are required to pay any relevant duties, customs, or taxes associated with their country, as we have no control or responsibility over them. International shipping rates are as follows:
International shipping fees vary from country to country. Each international box is shipped with Priority Express International Shipping and is fully insured and trackable.
If you’re a subscriber located in the US, you will receive a shipping notification with tracking information when your box is dispatched through Fedex or USPS. At that point, your box will arrive within 3-7 business days depending on where you’re located.
If you are an international subscriber (outside the US), you will receive a shipping notification when your box is dispatched via the post office along with a tracking number. At that point, your box will arrive within 5 to 10 business days. Please be aware that international packages may be delayed by customs in your country and that you are responsible for any associated import fees.
Any new subscription that comes after that quarter's box has already started shipping may take up to two weeks to ship.
The boxes actually ship from California even though our return address is listed as New York City – where our home office is. We do that in the event your box is marked ‘return to sender,’ it comes back to our office and we can get it to its rightful home! Our boxes ship out of our main warehouse in California.
If your subscription says Unfulfilled on your account, this means that your order is all set, but it has not started shipping yet. When it changes to Fulfilled, you should receive your tracking information via email.
We ask that you do keep an eye on your tracking, as it may update as soon as possible.
However, if your tracking link says "Pending" or your delivery date has not updated in over 10 business days, please reach out to our customer service at contact@thelolsurprisebox.com so they can take a closer look.
At signup, you will be charged $38.00 plus shipping for the Quarterly Plan. This plan are set to auto-renew once your initial plan has ended.
***Please refer to the Important Dates chart above for more information***
Yes, you will automatically be renewed for the original plan you purchased.
All orders are processed in U.S. dollars.
We accept PayPal and credit cards such as Visa, MasterCard, American Express, and Discover.
To update your billing and shipping address, log in with the My Account Icon > click on Manage Subscriptions > Select Edit on your current subscription and you will be able to update your billing and shipping addresses.
Please make sure you change your address before the cut-off date as once your shipping label is created, we cannot update your account information for your current box.
***Please refer to the Important Dates chart above for more information.***
In order to change your Credit Card info, log into your account, click Manage All Other Subscriptions > under Billing, click on Edit.
To change your apparel size, log in, click on My Account > then Manage All Other Subscriptions > select Edit on your current subscription > click Change Product Size.
Please make sure you change your apparel size before the cut-off date as once your shipping label is created, we cannot update the apparel size for your current box.
***Please refer to the Important Dates chart above for more information.***
We’re sorry to see you go! If you have to cancel your subscription click on the My Account Icon > click on Manage All Other Subscriptions > under Status, click Edit next to the Active option > Switch to Inactive.
This does not mean your current order is canceled. Your account is now inactive, so you will not be renewed for future boxes in your subscription. If you would like for your current box order to be officially canceled, please email contact@thelolsurprisebox.com.
Quarterly Plans can be canceled between seasons, as long as the shipping label for your next box hasn’t been created.
Any damages, refunds, or replacement requests must be requested within 30 days of receiving your shipment. Due to inventory changes, we do not guarantee that all requests will be accommodated as requested. Once processed, you will be asked to verify your shipping address and you will receive new tracking information.
We do not offer refunds or replacements for items that have been used, washed, or tampered with.
As a mystery style subscription, we do not offer returns, refunds, or credits for the dissatisfaction of subscription contents.
You may reach out to our customer service attaching photos or videos of your damaged product in an email with the full name and email associated with the account.
We will be able to replace the item/s unless the item is not in stock, then we will offer a refund for the damaged item.
Please do take note that waiting for a replacement can take up to 8 weeks.
Send an email with a picture of the damaged item to: contact@thelolsurprisebox.com
If, for any reason, a full return of the box is approved, the box will need to be returned to us unopened and in the original shrink-wrap.
Returns take 3-5 business days to be processed.
If you are receiving a refund through your bank, it should take 7-10 business days for it to process.
If you are receiving a refund through PayPal, it should take 5-7 business days for it to process. *The reason why we may ask for your PayPal as a way to process your refund is due to the timeframe since you last made your order.
We do offer refunds by mail-in check. This may take up to 7-10 business days to arrive.
Depending on apparel availability, our customer service team will be able to help. Please send an email to contact@thelolsurprisebox.com.
Please note: We are not responsible for the payment of the return shipping. However, if you are exchanging an item for another one, the new item will be shipped back to you for free. If the item doesn’t fit and you would prefer a refund we will credit you back on the card you used for the purchase. However shipping costs will not be refunded.
We put a lot of thought into designing our boxes to make sure they are visually appealing. Please keep in mind the box is primarily for shipping and is designed to protect what’s inside. We do not offer replacements for any damaged box.